Terms & Conditions

Terms & Conditions

Terms & Conditions

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?
We may use the information we collect from you in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our promos, you will receive offers via Text, Print Mail, and Email. If you would no longer like to receive promotional from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. Visitors who register or participate in other site features such as marketing programs and 'members-only' content wil also receive communications from us via text, print mail and email. You may opt-out at any time by emailing customerservice@mywigsandweaves.com.

How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include MyWigsAndWeaves. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

To confirm removal, please send an email to customerservice@mywigsandweaves.com.

To confirm

Frequently Asked Questions - Store Policies

Is your online shopping secure?
Absolutely. Your credit information and personal data is secure when shopping with MyWigsAndWeaves.com. Our web sites use Secure Socket Layer (SSL) encryption technology, which renders information unreadable should anyone attempt to intercept it.

What is your privacy policy?
MyWigsAndWeaves takes every measure possible to ensure the privacy of your personal information. At no time will we share any unauthorized information stored in our customer database with any third party. We currently use outside delivery companies to deliver orders, and a credit card processing company for the billing of phone orders and Internet purchases. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Can I order over the phone?
Yes. You can call in your order to a customer service representative at 1-800-714-3189. . I'm unsure if my online order went through. What should I do?
Check your email to see if you have received an order confirmation from MyWigsAndWeaves or Authorize.net. If not, make note of the error showing on your screen if any. Then contact customer service either by phone 1-800-714-3189 or by email. They will look into your order and verify if it was received. For security reasons, please don't send credit card information via email or Live Chat services.

How can I track my order?
We can provide you with a tracking number one business day after your order is placed. Contact us by Live Chat, or by email. We will be happy to track your delivery for you.

Can I have a catalog sent to me?
Currently, our inventory changes daily, so we do not offer printed catalogues.

Where can I purchase a MyWigsAndWeaves.com near my home?
We are an online retailer, so visit us at www.MyWigsAndWeaves.com.

Can I purchase from your head office or distribution offices?
There are no retail stores at our head office location or distribution offices.

How do I get a promo/discount code?
Promo codes are time-limited offers published online or in print and are published periodically. Sign up for our newsletter now to receive the latest news, updates and promotions.

How do I use a promo/discount code?
On the item's page, there is a box for discount code. If a promo code is in effect, enter it in the box provided and click the "Add To Cart" button. Your new total will appear if it was for a discount. Note: Promo codes cannot be combined with other discounts or promotions.

How do I get on your mailing list and how often will you contact me?
Simply sign up to receive our newsletter. We also periodically send additional updates on new products and promotions. You can unsubscribe at any time with the click of a button.

Can I place one order for two different items and send them to two different addresses?
When you are sending to two different addresses, you must place completely separate orders for each delivery address. I want to send two items to two different addresses.

Do I pay delivery for each address? Do I need to place separate orders if I am sending to more than one address?
You will be charged a delivery cost for each unique address as our shipping costs are a flat fee per address. If you're shipping to two unique addresses, then two separate orders should be placed.

Is it too late to make changes or cancel my order?
We ship your order to you as quickly as possible. It depends on the status of your order and whether it has been processed and/or shipped. You can contact our customer service representatives at 1-800-714-3189 or by email. We will do our best to accommodate your request. Your delivery requires a signature.

How do I waive this?
All shipments require a signature for proof of delivery, this cannot be waived.

Do you ship internationally?
Yes. We ship worldwide.

When will I receive my purchase?
Please refer to our shipping policy page.

How do I become a Preferred Retailer?
We currently sell to retail stores including boutiques and specialty stores worldwide. If you have a licensed website or retail store and are interested in selling My Wigs and Weaves products, please call us at 1-800-714-3189 or email us with your inquiry.